Terms and conditions

Terms and conditions

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Privacy and return policy

Protecting your privacy

redCOMPONENT protects the privacy of those who visit our website. The following guidelines represent our privacy and return policy. Any changes we make to this policy will be outlined here.

Use of website information

Each visit to redCOMPONENT’s website produces non-personal information: A log file that indicates time of visit, the domain name of your machine, the file(s) that your visit generated, and the type of web browser and operating system you are using.

We do not share any such information with third parties. We use it internally to respond to your inquiries, for system administration, and to track and analyze site usage.

Creation of a user account

With the registration of a user account, redCOMPONENT receives additional personal information used for tracking usage and payment of subscriptions. The creation of an account will also give the user a so called user page, which will allows for interaction with other users. The information shown on these pages is publicly available.

Security & Return Policy

redCOMPONENT does not store payment information on any of the customers shopping through our website. We use highly secure third party payment services to protect the payment transactions. As such, all information regarding the concrete method of payment, credit card info, etc. is stored entirely with the third party providers such as Paypal, Moneybookers, etc.

Please note that all sale and subscriptions on our website are final. Therefore you cannot return our products, and we do not offer any form of refund as what users subscribe and pay for is access to redCOMPONENT.com and any hereafter offered services and content, used or not.

Single Sales Products

Please Note! Single sales items are available for immediate download, limited to 7 days after purchase. Please ensure that you download your product within this timeframe.

Warranty

Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall redCOMPONENT be liable for any damages including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses arising out of the use of or inability to use our products. redCOMPONENT does not provide any warranty or guarantee these extensions will function with all 3rd party extensions and browsers.

Service Products

Please Note! When ordering one or more service products:

As this is a manual process, please allow for 2-4 business days for a redCOMPONENT employee to get in touch with you.

Customization Services is offered to Templates Customers only.

If you require any further assistance with the customization of non-redCOMPONENT templates, or if you would prefer a quote for a uniquely designed website, template, component or plug-in - please fill out our contact form to initiate dialogue.

Modification of Terms

redCOMPONENT reserves the right to modify these Terms at any time. Except as otherwise stated herein, any change to these Terms is effective immediately after redCOMPONENT publishes the new terms. Notice may or may not be given through e-mail, a posting on the webite or through any other means by which a user may obtain notice. The user agrees to check the site periodically for changes to these Terms. Any use of the website after changes have been made shall be deemed acceptance of those changed terms and/or conditions.

Support Policy

This Support Policy describes what support you can expect from us with the purchase of a redCOMPONENT Subscription.
If you have any questions about this Support Policy or do not understand please contact us before purchasing a subscription. We may amend this Support Policy from time to time so you should check this page occasionally to ensure that you are aware of any changes that have been made. This Support Policy is effective from 1 August 2014.

Product Support Channels

We will only provide Support Services through our Helpdesk to those users who are active subscribers. We don’t provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter, or over the phone) at this time.

You will need to submit a ticket using the Helpdesk in order to take advantage of our Support Service, and bear in mind the extent of our support when submitting your ticket. We may ask you to send us your login details if we need them in order to assist you. Our Helpdesk tickets and any information you share with us through these Helpdesk tickets is confidential. Only you and our support team will see your ticket.

The redWIKI contains product documentaiton and other usage tips.  Please consult the documentaiton fully prior to the installation of your product.

What Our Support Service Covers

We only provide support for redCOMPONENT Products. Our Support Service includes assistance with product bugs, installation problems, errors that may arise during setup, and issues that may arise due to a change in the API of integrated services.

Retired products will be supported for up to 6 months after the end of the retirement month. If you locate a fatal error in the code and are using the latest version on your website, please submit a ticket through our Helpdesk.

What Our Support Service Does Not Cover

We do not provide support for product setup and / or usage unless a problem arises due to a bug in the software.  Setup and usage information may be viewed in the product Wiki.  Please make sure you've read all product setup / usage information prior to submitting a ticket for support.

Our Support Service does not cover Products supplied by 3rd Parties. We may require you to disable 3rd Party products which are installed alongside our Products before we will be able to assist you.

We do not provide general Joomla! support. You may use the Joomla.org forums for general Joomla! support.

Customization

We provide our Products as is. We do not customize our Products through our Support Service or condone any 3rd Party customizations of our Products. A customization is defined as anything that changes the way our Products look or function relative to how we make our Products available to you.

If you are interested in a custom product, or if you wish to receive help with customization, we offer customization services as well as consulting services to cover your needs. Please contact us to inquire about these services.

Bug Fixing

We will fix any defects in our Products as quickly as possible after they are brought to our attention. In the case of a product needing an update, we do not guarantee immediate development and release, but will do our best to provide a revised product as quickly as possible.

We will also provide solutions via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates.

General Support Information

Our general support hours are Monday to Friday, 08:30 to 17:00 (Pacific Standard Time, or GMT-7). Although we strive to respond to all inquiries within 24 hours, our actual response times may vary, and we may well take longer to respond to more advanced or technical queries.

If you would like to contact us regarding account-related issues or pre-sales questions, please use our contact form. We will respond to you as soon as possible.

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