Terms & conditions

Privacy and return policy

Protecting your privacy

redCOMPONENT protects the privacy of those who visit our website. The following guidelines show our privacy and return policy. Any changes we make to this policy will be posted here.

Use of website information

Each visit to redCOMPONENT’s website produces non-personal information: a log file that indicates time of visit, the domain name of your machine, the file(s) which your visit generated and the type of web browser and operating system you are using.

We do not share such information with third parties. We use it internally to respond to your inquiries, for system administration and to track and analyze site usage.

Creation of a user account

With the registration of a user account we get additional personal information used for tracking usage and payment of subscriptions. The creation of an account will also give the user a so called user page which will allow the user to interact with other users and the information shown on these pages are publicly available.

Security & Return Policy

redCOMPONENT do not store payment information on customers shopping on our website. We use highly secured third party payment services to protect the payment transactions and as such all information regarding the concrete method of payment, credit card info etc. is stored with the third party provides such as Paypal, Moneybookers etc.

Please note that all sale and subscriptions on our website are final. Therefore you cannot return our products and we do not offer any form of refund as what you subscribe and pay for is access to redCOMPONENT.com and there hereafter offered services and content, used or not.

Single Sale Products

Please Note! Single sales items are available for immediate download, and until 7 days after purchase. Please ensure that you download your product within this timeframe.

Warranty

Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall redCOMPONENT be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products. redCOMPONENT does not warranty or guarantee these extensions will function with all 3rd party extensions and browsers.

Service Products

Please Note! When ordering one or more service products:

As this is a manual process, please allow 2-4 business days for a redCOMPONENT employee to get back to You.

Customizations Services is offered to Templates Customers only.

If you require any further assistance with customization of non-redCOMPONENT templates, or if You would prefer a quote on a uniquely designed website, template, component or plug-in - Please fill out our contact form to initiate dialogue.

Modification of Terms

redCOMPONENT reserves the right to modify these Terms at any time. Except as otherwise stated herein, any change to these Terms is effective immediately after redCOMPONENT publishes the new terms. Notice may or may not be given through e-mail, a posting on the Site or any other means by which a User may obtain notice. User agrees to check the Site periodically for changes to these Terms. Any use of the Site after changes have been made shall be deemed acceptance of those changed terms and/or conditions.

Support Policy

This Support Policy describes what support you can expect from us with the purchase of a redCOMPONENT Subscription.
If you have any questions about this Support Policy or do not understand please contact us before purchasing a subscription. We may amend this Support Policy from time to time so you should check this page occasionally to ensure that you are aware of any changes that have been made. This Support Policy is effective from 1 August 2014.

Product Support Channels

We will only provide Support Services through our Helpdesk to those who are active subscribers. We don’t provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.

You will need to submit a ticket using the Helpdesk in order to take advantage of our Support Service and bear in mind what we do support when submitting your ticket. We may ask you to send us your login details if we need them in order to assist you. Our Helpdesk tickets and information you share with us through these Helpdesk tickets are confidential. Only you and our support team will see your ticket.

The redWIKI contains product documentaiton and other usage tips.  Please read documentaiton fully prior to installation of your product.

What Our Support Service Covers

We only support our Products. Our Support Service include assistance with product bugs, including installation problems, problems that may arise during setup, and problems that may arise due to a change in the API of integrated services.

Retired products will be supported for 6 months after the end of the retirement month. If you spot a fatal error in the code and are using the latest versions of code on your website please submit a ticket through our help desk.

What Our Support Service Does Not Cover

We do not provide support for product setup and / or usage unless there is a problem due to a bug in the software.  Setup and usage information may be seen in the product Wiki.  Please be sure you've read all product setup / usage information prior to submitting a ticket for support.

Our Support Service does not cover Products supplied by 3rd Parties. We may require you to disable 3rd Party products which are installed alongside our Products before we will be able to assist you.

We do not give general Joomla support. You may use the Joomla.org forums for general Joomla support.

Customization

We provide our Products as is. We do not customize our Products through our Support Service or support any 3rd Party customizations of our Products. A customization is anything that changes the way our Products look or function relative to how we make our Products available to you.

If you are interested in having a product customized, or receiving help with customizations, we offer customization services as well as consulting services to cover your needs. Please contact us to inquire about our services.

Bug Fixing

We will fix any defects in our Products as quickly as possible after they are brought to our attention. In the case of a product needing an update we do not guarantee immediate development and release, but will do our best to provide an updated product as quickly as possible.

We will also try provide a solution via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates.

General Support Information

Our general support hours are Monday to Friday, 08:30 to 17:00 (Pacific Standard Time, or GMT-7). Although we strive to respond to all inquiries within 24 hours, our actual response times may vary and we may well take longer to respond to more advanced or technical queries.

If you would like to contact us regarding account related issues or pre-sales questions please use our contact form. We will respond to you as soon as possible.